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I bought a ticket but did not receive a confirmation email, can you help me?

Contact us on, please indicate the name, last name & email of the person purchasing the tickets

I received the confirmation email, however don't have a PDF ticket yet

We are using delayed fulfilment, also known as sealed tickets. This means you can only download your PDF ticket on the 5th of December.

We have implemented this security feature to prevent fraud, scammers and unfair trading of tickets.

Problems buying tickets?

Please contact our official ticket provider Paylogic from link below

Can I cancel my ticket or get a refund?

This is not possible, tickets are non refundable


What are the opening times of the festival?

6th & 7th December 2024, at MFCC

18:00 – 04:00


Where is the festival being held?

The location of the festival is MFCC

What is the minimum age of entry?

Minimum age of entry is 17 years, you will be asked to present a valid photo ID upon entry.

How can we help you?

I have another question how can I contact you?

If you have any other question or require further assistance contact us on